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Our intention is that landlord and tenant should work together to achieve a common aim. Buildings should be efficiently managed, kept in good condition and should meet tenants' needs. Rents should be reasonable and affordable. Where possible, the company should provide a flexible and total solution to a tenant's office needs, rather than simply providing office space. A culture of clarity & openness with tenants should be maintained at all times.
Each tenant was asked to rate their satisfaction with five dimensions
of the work of the Company.
Scoring options were: 5-very good/very satisfied, 4-good/satisfied, 3-neutral/satisfactory,
2-poor/dissatisfied and 1-very poor/very dissatisfed.
Synergy levels (question 6) were rated: 5-very
much, 4-somewhat, 3-not at all, 2-some disadvantage, 1-very disadvantageous.
Figures quoted are the average of these results, the mid-score being 3.
We consider a score above 3 to be a satisfactory result and scores of
4 or above to be best practice. Tenants were asked:
| Question | 2006 |
2005 |
Change |
| How satisfied are you with the quality of the space you rent? | 3.9 |
4.0 |
-0.1 |
| Are you satisfied with the communal services and facilities provided? | 3.7 |
3.5 |
+0.1 |
| How do you evaluate the company’s overall management of your centre? | 3.9 |
3.8 |
+0.1 |
| How do you rate the effectiveness of your Centre Management Group? | 3.6 |
3.5 |
+0.1 |
Considering everything about the place, do you
consider your rental level as good value? |
3.9 |
3.8 |
+0.1 |
| To what extent does your work benefit from the presence of the other groups in your centre? | 3.9 |
4.1 |
-0.1 |
| Overall | 3.8 |
3.7 |
+0.1 |
Scores remain largely unchanged on last year. However, over time, there has been a tendency for satisfaction scores to flatten out, towards a steady average of 3.8.
A more detailed breakdown of scores per centre can be found in the full Annual Report 2006. Click here to download a pdf copy.
The Ethical Property
Company, The Old Music Hall, 106-108 Cowley Road, Oxford OX4 1JE
Tel: 01865 207810 Local calls 0845 458 3853 Fax: 01865 207828 Email
Us
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